Refund Policy
Policies on Refunds, Rescheduling Classes & Skills Sessions, and Replacement Cards.
Refunds
There are NO REFUNDS for classes and books that were purchased and scheduled, however we are happy to help you reschedule for a future class.
Rescheduling
You may reschedule a class, if necessary, by emailing [email protected] with that request before your scheduled class. We are always happy to help you with rescheduling if something come up. If you do not pass the course, we will allow you to study the materials and reschedule for a future class. We allow this as a courtesy one time only. If you are not successful on the second try, you will have to purchase the class again.
Skills Check Policy
If you fail to show up or provide a 48 hour notice for a scheduled skills check, you will be charged a $50 instructor fee in order to reschedule.
Replacement Cards
Card Recovery Costs: All American Heart Association cards are now digital. If you lose access to your card, there is a $20 recovery cost for each occurrence. However, if you purchased Card Insurance, recovering access to your card is FREE for 2 full years. To request a replacement card email us at [email protected]